Shipping Policy

At Cat Claws Inc., we strive to process and ship your orders as quickly and efficiently as possible.

Order Processing Time:
Orders are processed during business hours, Monday through Friday, 8:00 AM to 4:30 PM CST. Most orders ship within 1 to 3 business days of receiving your order. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods:
We use trusted carriers such as USPS, UPS, and FedEx to deliver your items. Shipping options and costs are displayed during checkout based on your shipping address and selected delivery method.

Domestic Shipping:
We ship to all 50 U.S. states, including Alaska and Hawaii. Delivery times vary depending on your location and the shipping method chosen at checkout.

International Shipping:
At this time, we do not offer international shipping through our website. For special requests, please contact us directly.

Shipping Delays:
While we do our best to meet delivery estimates, please be aware that weather, carrier delays, or high order volume may impact shipping times. We will notify you of any major delays affecting your order.

Contact Us:
For questions or concerns, contact us at meow@catclaws.com or call 501-354-5015.
Business hours are Monday through Friday, 8:00 AM to 4:30 PM CST.

Return & Refund Policy

At Cat Claws Inc., your satisfaction is our top priority. If you're not completely happy with your purchase, we’ll do our best to make it right.

Return Window:
We accept returns within 45 days of the delivery date. Items must be in their original condition and packaging. A proof of purchase such as a receipt or order confirmation is required. Customers are responsible for return shipping unless the return is due to our error.

Non-Returnable Items:
For health and safety reasons, litter products are not eligible for return.

Satisfaction Guarantee:
We stand behind the quality of our products. If you experience any issues, please reach out to us and we will work with you to resolve the problem to your satisfaction.

Refund Process:
Once we receive and inspect your return, we will notify you regarding the approval status. If approved, your refund will be issued to the original payment method within 5 to 10 business days.

Contact Us:
For assistance, contact us at meow@catclaws.com or call 501-354-5015.
Business hours are Monday through Friday, 8:00 AM to 4:30 PM CST.